Fantastic customer service. Ordered the lateral flow day 2 however government changed the rules to PCR. Contacted Peplobio, who responded very quickly with instructions on getting a refund. Replacement PCR test also arrived very quickly. Highly recommend.
Bought a Lateral Flow Test for my husband on Sat afternoon 27th Nov, who is returning from India this week. However, a few hours later the Gov had changed the rule and now a PCR test is needed. Contacted Peplobio support on Sunday asking for refund, and they answered quite quickly to issue one...
Returning from France the test was already there and was completed easily (& negative).
I am in my 70s, long retired and not at all Tech fluent.
So I had some difficulty in filling in the form online and had to call the helpline. I was assisted by Jack who took me through the steps to get the photo into the...
Found the form a little difficult to fill out and phoned for help. Jack answered promptly and helped out. Then found that I was unable to download the photos of our tests. Phoned Jack again and he tried from his end and found that it was a glitch on the form. He then told us that we should download the photo onto an email marked for his...
Fantastic customer service in light of updated government announcement in relation to international travel. A special shout out to Jasper who responded quickly and efficiently. I will be definitely be using Peplobio again!
I asked for a refund due to not requiring my flow test and received it within minutes 10/10
Thank you Jemima Customer Support
Amazing service by Jemma. Prompt reply to my email. I asked for a refund due to Government Law changes. Done, no questions asked & refund was issued within minutes. Will definetely use this company again! Very reliable.
Best customer service I-have had in a long while - very helpful, extremely responsive and went above and beyond expectations to resolve my issue caused by a government change in flight policy - amazing service
Amazing customer service. I had to cancel my flight due to the new requirements and emailed customer service for it. Got an email back immediately. All sorted now. Will definitely use again when everything settles down.
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